Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Northallerton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Northallerton is a GPhC registered online pharmacy weight loss clinic serving patients in Northallerton and the surrounding area. We are committed to protecting your personal data and handling it responsibly in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our online pharmacy weight loss service. As a regulated pharmacy, we are legally and professionally obligated to maintain strict standards of data confidentiality and security at all times.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and postal address
• Health data: Medical history, current medications, weight, BMI, and other health information provided during your consultation
• Transaction data: Payment details and order history
• Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process your weight loss consultation and assess your suitability for treatment
• To allow our registered pharmacist to review and approve your order safely
• To dispense and arrange delivery of your medication — orders are typically delivered within 1 working day once approved by our pharmacist
• To communicate with you regarding your order, treatment, or any follow-up care
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To maintain accurate patient records as required by pharmacy law

We will never use your health data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases: performance of a contract (providing our pharmacy services), compliance with legal obligations (GPhC regulatory requirements), and for health data, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.

5. Cookies

Our website uses cookies to improve your browsing experience and ensure our site functions correctly. Cookies we use include essential cookies required for the site to operate, and analytical cookies to help us understand how visitors use our website.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

6. Third Party Sharing

We do not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Delivery providers: Necessary contact and address information is shared with our courier partners to fulfil your medication delivery
• Payment processors: Financial data is securely handled by regulated payment providers to process transactions
• Healthcare professionals: With your consent or where clinically necessary, we may share relevant health information with your GP or other treating clinicians
• Regulatory authorities: Where required by law, we may disclose information to the GPhC, NHS, or other relevant authorities

All third parties with whom we share data are required to handle it securely and in accordance with UK data protection law.

7. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Financial records are retained for six years in accordance with HMRC requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

9. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise your concern with the appropriate data protection supervisory authority.